GetWineOnline.com makes processing returns easy and painless. If you received the wrong item, wrong vintage or another problem, please do the following:
STEP 1 - CONTACT CUSTOMER SERVICE Contact our Customer Care team to notify us about your problem. You may contact Customer Care by any of the following methods:
B) Live chat in the upper right corner C) Call us toll-free at (800) 518-0899
Customer Care hours are Monday through Friday from 8:00 AM to 6:00 PM (Eastern).
Please be sure to include your last name and approximate order date.
STEP 2 - ATTACH FEDEX RETURN LABEL GetWineOnline.com will email you a FedEx return label. Simply print the pre-paid return label and adhere it to the original box your wine was shipped in. If the box was damaged, we will ship you an empty box with the return label inside.
STEP 3 - RETURN THE WINE FedEx will pick up your return shipment at your home and send it back to us. Once your shipment arrives, your refund will be processed. Wine orders will be returned to our retail store location at:
Wine & Spirits Discount Warehouse
8 Joyce Rd
New Rochelle, NY 10801
GetWineOnline.com accepts returns for orders that were improperly processed, spoiled wine, damages or incorrect vintages. We are unable to accept returns for any orders that are received in good condition (properly processed orders).
CANCELLING AN ORDER You may cancel an order at any time before your order ships. You may cancel an order by contacting Customer Care by any of the following methods:
B) Live chat in the upper right corner C) Call us toll-free at (800) 518-0899
When you place an order, GetWineOnline.com obtains a pre-authorization to charge your card for the amount of the order. Your credit card is not actually charged until your order is shipped.
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