We want to make sure you get the best possible shopping experience
with GetWineOnline.com. If you have general questions, you may visit
our Frequently Asked Questions section on the Website. Or, contact a GetWineOnline.com
Customer Care Enthusiast.
Customer Care Hours
Monday – Friday
8:00 AM – 6:00 PM
Call us toll-free at (800) 518-0899
Live Chat with your
Customer Care Team
We love chatting! Live chat service are available during
Customer Care hours and sometimes on Saturdays. Look for the LIVE HELP image in the upper
right corner of your browser window. When the status shows “Start Chat Now”, a
Customer Care representative is ready to assist you. If not, you can leave a
message through the live chat service.
Live Chat will pop-up in a new window. Make sure your browser accepts pop-up windows.
|If you see "start chat now" in the chat image in the upper right corner, we are ready to take your question.|
|The message "Will Return Shortly" indicates that Customer Care Reps are in the office but are occupied with other customers.|
|If you see the status message "Leave a message", Customer Care Representatives are not available but you can still click it to send a message to us. |
Sending a message
In those rare moments we sleep, we make every attempt to respond to every email message sent to firstname.lastname@example.org immediately.
Depending on the nature of
the message, we may be required to do a little research to adequately respond
to your inquiry. However, in all cases, your message will receive a response
within one business day.
If you are not completely satisfied with GetWineOnline.com, we
want to hear about it to continually improve your experience.