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We want to make sure you get the best possible shopping experience with   If you have general questions, you may visit our Frequently Asked Questions section on the Website. You can also contact a Customer Care Enthusiast. 

Customer Care Hours

(Closed Thanksgiving)

Monday – Friday
8:00 AM – 6:00 PM (Easter Time)

Toll-Free Number

Call us toll-free at (800) 518-0899 

Live Chat with your Customer Care Team

We love chatting! Live chat service are available during Customer Care hours and sometimes on Saturdays.  Look for the LIVE HELP image in the upper right corner of your browser window. When the status shows “Start Chat Now”, a Customer Care representative is ready to assist you. If not, you can leave a message through the live chat service.

Live Chat will pop-up in a new window. Make sure your browser accepts pop-up windows.

If you see "start chat now" in the chat image in the upper right corner, we are ready to take your question.Wine rep ready for you
The message "Will Return Shortly" indicates that Customer Care Reps are in the office but are occupied with other customers.Wine rep is busy
If you see the status message "Leave a message", Customer Care Representatives are not available but you can still click it to send a message to us. We are sleeping which is rare



Sending a message

In those rare moments we sleep, we make every attempt to respond to every email message sent to immediately.

Depending on the nature of the message, we may be required to do a little research to adequately respond to your inquiry. However, in all cases, your message will receive a response within one business day. 

If you are not completely satisfied with, we want to hear about it to continually improve your experience.  


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