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Type Frequently Asked Questions

If your question is not answered below, you can call us toll-free at (800) 518-0899 or Live Chat with us during Customer Service hours. Customer service hours are Monday - Friday from 8:00 AM to 6:00 PM (Eastern).

Sale prices on our Website are Web-Only prices and may vary in our retail store location.

If your wine is under $15.00 per bottle and your specific vintage becomes unavailable, reserves the right to ship the available vintage. If you do receive a different vintage on a bottle under $15.00 and do not wish to keep the bottles, we will take the bottles back. However, will only refund you for the price of the bottles and not the shipping.

After hours, please send us a message to Email messages are responded to the next business day.

Can you ship to my state within the United States?
Unfortunately, a number of legal issues dating back to the days of prohibition impose strict regulations on how alcohol can cross state lines. Therefore, at the present time certain local laws prevent us from shipping to certain states below.

We ship to all United States except:

(AL) Alabama
(IL) Illinois
(IA) Iowa
(KY) Kentucky
(MD) Maryland
(MA) Massachusetts
(MI) Michigan               
(MS) Mississippi             
(NH) New Hampshire
(ND) North Dakota
(PA) Pennsylvania
(SD) South Dakota
(TX) Texas
(UT) Utah

How long does shipping take from NY?
In order to calculate the estimated number of business days (Monday-Friday) it will take for your order to arrive, take into consideration which coast you are ordering from. Approximate shipping estimations for the East Coast is 1-3 business day, Midwest is 3-4 business days, and to the West Coast is 4-5 business days. To check the shipment status, all FedEx transit times will be in effect after your order is shipped.

If I place an order today, when will it ship / be ready for pick up?
Most orders placed before 2:00 PM ship the same day providing all items are in stock. 

A small percentage of items require a longer ship-out time (2-4 business days). On rare occasions we may face an unforeseen delay in shipping your order and in that case, we will notify you by email. If we face insufficient inventory to fulfill your order, you will be notified as soon as possible.

Due to carrier pick up times restrictions we do not ship on weekends or major holidays. Orders placed on Friday will usually ship on Monday or Tuesday of the following week.

How do I contact customer service?

We are one of a few wine retailers that has a fully staffed customer service department. Call us toll-free at (800) 518-0899 or use our Live chat service. Customer service hours are Monday - Friday 8:00 AM to 6:00 PM. You can reach us by email at after hours. 

Can you ship spirits?
We are prohibited from shipping spirits (Vodka, Gin, Cognac, Liqueurs, etc.) anywhere outside of New York State. 

What is GetWineOnline's return policy?
We want you to be completely satisfied with your order. If you are not satisfied for any reason, please call us toll-free at (800) 518-0899.   Click Here - for 'Returns & Refunds' details.

What will be my shipping cost?
To get your shipping total, please add the number of items you would like to purchase into your shopping cart, enter your zip code and you will get a shipping estimate. The shipping charge calculator will only work for zip codes within the United States.

Do you ship to a business or a PO/ APO/ FPO Box?
We DO NOT ship to PO Box, APO or FPO. However, we recommend shipping to a business address where someone over 21 will be available to sign for the package.

Do you ship outside of the United States?
No, we do not ship outside the United States.

Is it cheaper to ship to a business address?
Yes, use a business addresses when possible to avoid residential delivery fees by FedEx.

What if the item I ordered is no longer in stock?
In the rare event that your item is out-of-stock, will make every attempt to find a suitable replacement or vintage.

Can I use DHL to ship my wine?
We only ship via FedEx. Currently, DHL does not allow alcohol to be shipped from New York due to certain laws restrictions.

I have a FedEx account number; can I use that to place my order?
Unfortunately, we cannot use any third party FedEx account numbers. All shipments have to go through the account number due to alcohol contents of the shipment.

Can I waive the required adult signature on my package?

No, all packages require an adult signature who is 21 years or older at the time of delivery. Sorry, no exceptions will be made. FedEx drivers check ID.

What happens if no adult is available to accept the shipment?
After the 3rd consecutive attempt by FedEx, the entire shipment will be returned back to us. 

What is the status of my order?
You can securely login to your account using your email ID and password. Once logged in your account on, please click on 'Your Account' on the top right hand corner of the website. Click on the corresponding order number to see the updated status. You should see an updated status every time your order progresses through our warehouse.

Can I add items to my pre-existing order?
Yes, you can only add items if your order is in the 'UNPROCESSED' stage. To check the status for your order, please login to your account and click on the corresponding order number. Or, call us toll-free at (800) 518-0899 and we have a few tricks up our sleeve to edit your order if you have trouble. 

Can you guarantee the order by a specific date?
Unfortunately, we are working with too many variables for us to guarantee a specific date. However, we will try our best to get the order to you as soon as possible.

My order was automatically sent back to you by FedEx, why?
First step is to track your package by the tracking number provided to you in your email on If unsuccessful, you can call FedEx at I-800-GO-FEDEX directly to get a detailed explanation.

Do you ship items in extreme heat or cold?
We do not ship in extreme heat or cold. We monitor weather closely and there may be shipping delays due to excessive heat or cold.  

My package was broken by FedEx, what can I do now?
Though it is very rare that a package will be broken, sometimes the unexpected can happen. No need to worry, we will send out a fresh new shipment out to you right away, or fully refund your order including all shipping charges. We will take care of the broken package and discard it once it arrives back to our warehouse from FedEx.

Are your packages automatically insured?
Yes, we insure all our packages. We take the headache out of shopping from our website so you don't have to worry about your shipments.

If I ship an order to someone as a gift, will there be invoice in the box and will I be able to include gift message?
If you request order to be sent as a gift, there will be no documentation included with the shipment. If you would like a gift note to be included, that can be accommodated by using the "gift or special notes" text box during the check-out process.

Can you hold the shipment till a specific date?
Yes, you can input a shipping date in the Shipping Instructions box during the check-out process and we can hold your order up to 30-days. Because we operate in such a high volume, space in our warehouse is very limited.

Can I hold wine without payment?
Unfortunately no. All wine orders must be processed and billed the day they are placed in order to remove the items from our inventory.

Do you have a retail store?
Yes, our retail store in New Rochelle, NY.

Wine & Spirits Discount Warehouse
8 Joyce Road, 
New Rochelle, NY 10801

Are prices on the website the same as in the store?

We give the same low prices to all our customers whether it is in the store or on However, the Website usually has various sales and different promotions than the store resulting in different pricing. 

If an item is on your website, can I just come to the store and buy it?
Call customer service first to verify the item you want is on the store floor and accessible by customers

What is required in order for me to pick up my order at your store?
You must bring a valid photo identification card and a print out of the order confirmation for the order that you are picking up.

Does an item on the website guarantee the quantity that I am requesting on my order?
When you see an item on the website, that does not guarantee we have the quantity ordered. However, we will order what is needed and have it delivered to us the next day. 

Do I have to buy a full case, or can I order any amount of bottles?
Most of the items can be purchased at any quantity, no limitations. However, some items are marked as "Case Only". Those are the items that are sold by full case. To take advantage of maximum savings, we encourage our customers to purchase a full case.

What type of payment do you accept?
We only accept major credit cards including Visa, Master Card, AMEX and Discover.

My credit card keeps declining, what can be the problem?
There can only be 3 reasons for this - 1) The billing address could be wrong. Confirm that your billing address has correctly been inputted into the billing info page. Wherever your credit card statement gets mailed (business or residential) is typically your billing address. 2) The credit card company recently put a fraud detection security on the card. In that case, please call your credit card company directly to clear the hold. 3) The credit card has reached its credit limit.

Please note: Do not try to use the same credit card more than three times; otherwise the system will consider that to be a security threat and block you from placing any orders for a 24 hour period.

If you believe none of the above conditions are true in your case and you still could not place your order, our customer care professionals might be able to solve this issue for you. Please call for assistance our customer care department at 1 (800) 518-0899.

Will I get charged tax on my order?
If the order is shipping outside of New York or Connecticut, there is NO tax. If the order is shipping within New York, a sales tax of 8.375% is applied to your order automatically. For Connecticut, the sales tax is 6.35%. Shipping is also taxable in both NY and CT. 

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