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If your question is not answered below, you can call us toll-free at (800) 518-0899 or Live Chat with us during Customer Service hours. Customer service hours are Monday - Friday from 8:00 AM to 6:00 PM (Eastern).

SALE PRICES
Sale prices on our Website are Web-Only prices and may vary in our retail store location.
 

VINTAGE SUBSTITUTIONS
In some cases, certain vintages (year) will sell out and be replaced by a newer vintage after your order is placed. If this should happen, we will place your order on "hold" and contact you by email about your options.In some cases, certain vintages (year) will sell out and be replaced by a newer vintage after your order is placed. If this should happen, we will place your order on "hold" and contact you by email about your options.

If your wine is under $15.00 and your specific vintage becomes unavailable, GetWineOnline.com reserves the right to ship the available vintage, even if you choose "no vintage substitution," in order to expedite shipping. If your specific vintage becomes unavailable, GetWineOnline.com reserves the right to ship the next available vintage, even if you choose "no vintage substitution," in order to expedite shipping.

After hours, please send us a message to customercare@getwineonline.com. Email messages are responded to the next business day.

  1. Can you ship to my state within the United States?
  2. How long does shipping take from NY to where I am?
  3. If I place an order today, when it will ship /be ready for pick up?
  4. How do I email or call your customer care department?
  5. Can you ship wine & spirits?
  6. What is GetWineOnline.com return policy?
  7. What will be my shipping cost?
  8. Does GetWineOnline deliver in New York by van, and if so what are the minimum requirements?
  9. Do you offer free shipping on any of your items?
  10. Do you ship to a business or a PO/ APO/ FPO Box?
  11. Do you ship outside of the United States?
  12. Is it cheaper to ship my order to a business address instead of residential?
  13. What if the item I ordered is no longer in stock?
  14. Can I use DHL to ship my wine?
  15. I have a FedEx/UPS account number; can I use that to place my order?
  16. Can I waive the required adult signature on my package?
  17. How do you know I am over 21 years of age?
  18. What happens if no adult is available to accept the shipment?
  19. What is the status of my order?
  20. Can I add items to my pre-existing order?
  21. Can you re-route the package once it's shipped?
  22. Can you guarantee the order by a specific date?
  23. My order was automatically sent back to you by FedEx, why?
  24. Do you ship items in extreme heat or cold?
  25. My package was broken by FedEx, what can I do now?
  26. Are your packages automatically insured?
  27. If I ship an order to someone as a gift, will there be invoice in the box and will I be able to include gift message?
  28. Can you hold the shipment till a specific date?
  29. Can I hold wine without payment?
  30. Do you have retail stores that I could visit in my state? If so, what are the store hours of operation and what is the location?
  31. Are prices on the website the same as in the store?
  32. If an item is on your website, can I just come to the store and buy it?
  33. What is required in order for me to pick up my order at your store?
  34. Does an item being on the website guarantee the quantity that I am requesting on my order?
  35. Do I have to buy a full case, or can I order any amount of bottles?
  36. What type of payment do you accept?
  37. My credit card keeps declining, what can be the problem?
  38. Will I get charged tax on my order?
 

Can you ship to my state within the United States?
Unfortunately, a number of legal issues dating back to the days of prohibition impose strict regulations on how alcohol can cross state lines. Therefore, at the present time certain local laws prevent us from shipping to certain states below.

We ship to all United States except:

Maryland
MD
Massachusetts
MA
New Hampshire
NH
North Dakota ND
Pennsylvania
PA
South Dakota
SD
Texas
TX
Utah
UT


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How long does shipping take from NY to where I am?
In order to calculate the estimated number of business days (Monday-Friday) it will take for your order to arrive, take into consideration which coast you are ordering from. Approximate shipping estimations for the East Coast is 1-3 business day, Midwest is 3-4 business days, and to the West Coast is 4-5 business days. To check the shipment status, all FedEx transit times will be in effect after your order is shipped. 


If I place an order today, when will it ship / be ready for pick up?
We make every attempt to get your order shipped to you as soon as possible. Orders placed today before 1 pm will normally ship or are ready for pickup on the following business day, providing all items are in stock.

A small percentage of items require a longer ship-out time (2-4 business days). On rare occasions we may face an unforeseen delay in shipping your order and in that case, we will notify you by email. If we face insufficient inventory to fulfill your order, you will be notified as soon as possible.

Note: Due to carrier pick up times restrictions we do not ship on weekends or major holidays. Orders placed on Friday will usually ship on Monday or Tuesday of the following week.


How do I email or call your customer care department?

There is actually a few ways to contact our customer care. For a immediate response, please call our direct toll free number between 8 AM and 6 PM EST Monday- Friday (1-800-518-0899). You can also email us any questions or comments to customercare@getwineonline.com. Also, feel free to send any correspondence via mail to our store in New Rochelle (Wine & Spirits Discount Warehouse, 8 Joyce Road, New Rochelle, NY, 10801). We look forward to hearing from you!


Can you ship wine & spirits?
We can ship wine (no quantity limit) within the United States. We are prohibited from shipping spirits (Vodka, Gin, Cognac, Liqueurs, etc.) anywhere outside of New York State.We apologize for any inconvenience to our customers outside New York State. 

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What is GetWineOnline return policy?
If for any reason you are unsatisfied with the item we recommended, you can return it to us and we will refund your money. Click Here - for 'Returns & Refunds' details.


What will be my shipping cost?
To get your shipping total, please add the number of items you would like to purchase into your shopping cart, plug in your zip code and you will get a shipping estimate. The shipping charge calculator will only work for zip codes within the United States.


Does GetWineOnline deliver in New York by van, and if so what are the minimum requirements?
Not yet. Currently, we are ONLY SHIPPING by FedEx within United States.


Do you offer free shipping on any of your items?
We offer the lowest prices on the web and want to give you, the customer, the best deal around. But in order to do that, we mark our prices the lowest we possibly can but by doing that we are unfortunately unable to offer free shipping. We do, however, offer free shipping on select Czech wines! We apologize for any inconvenience. 


Do you ship to a business or a PO/ APO/ FPO Box?
We ship to all business and residential addresses, but we DO NOT ship to PO, APO or FPO. Boxes. However, we recommend shipping to a business address where someone over 21 will be available to sign for the package.


Do you ship outside of the United States?
Not at this time.

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Is it cheaper to ship my order to a business address instead of residential?
Yes, in most cases we encourage our customers to use business addresses when possible as you do not get charged the residential fee by FedEx.

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What if the item I ordered is no longer in stock?
In the rare event that your item is out-of-stock, GetWineOnline.com will make every attempt to find a suitable replacement or vintage. 


Can I use DHL to ship my wine?
We only ship via FedEx. Currently, DHL does not allow alcohol to be shipped from New York due to certain laws restrictions.


I have a FedEx account number; can I use that to place my order?
Unfortunately, we cannot use any third party FedEx account numbers. All shipments have to go through the GetWineOnline.com account number due to alcohol contents of the shipment.


Can I waive the required adult signature on my package?
No, by law, all packages must require an adult signature who is 21 years or older at the time of delivery. Sorry, no exceptions will be made.


How do you know I am over 21 years of age?
All FedEx representatives and drivers are fully trained in checking for an adult identification card to ensure that an adult over the age of 21 is receiving the package at the time of delivery.


What happens if no adult is available to accept the shipment?
After the 3rd consecutive attempt by FedEx, the entire shipment will be returned back to us and the customer will be responsible for shipping charges.

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What is the status of my order?
You can securely login to your account using your email ID and password. Once logged in your account on GetWineOnline.com, please click on 'Your Account' on the top right hand corner of the website. Click on the corresponding order number to see the updated status. You should see an updated status every time your order progresses through our warehouse.


Can I add items to my pre-existing order?
Yes, you can only add items if your order is in the 'UNPROCESSED' stage. To check the status for your order, please login to your account and click on the corresponding order number.


Can you re-route the package once it's shipped?
Yes. FedEx will only re-route a package once to another address within the same state it was shipped to. Please contact us (800-518-0899) and we can help you re-route your package.


Can you guarantee the order by a specific date?
Unfortunately, we are working with too many variables for us to guarantee a specific date. However, we will try our best to get the order to you as soon as possible.

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My order was automatically sent back to you by FedEx, why?
First step is to track your package by the tracking number provided to you in your email on FedEx.com/us. If unsuccessful, you can call FedEx at I-800-GO-FEDEX directly to get a detailed explanation. 


Do you ship items in extreme heat or cold?
Yes, we do ship all year around. If you are aware of an extreme hot or cold spell from NY to your area, please notify the order department that you wish to briefly delay shipment until the weather is more favorable. Also we do recommend express services for states past the mid-west to avoid longer duration of heat or cold. Usually, wine needs to be exposed to extreme heat or cold for more than 3-4 days for it to be considered spoiled.


My package was broken by FedEx, what can I do now?
Though it is very rare that a package will be broken, sometimes the unexpected can happen. No need to worry, we will send out a fresh new shipment out to you right away, or fully refund your order including all shipping charges. We will take care of the broken package and discard it once it arrives back to our warehouse from FedEx.


Are your packages automatically insured?
Yes, we insure all our packages to cover our customers. We take the headache out of shopping from our website so you don't have to worry about your shipments.

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If I ship an order to someone as a gift, will there be invoice in the box and will I be able to include gift message?
If you request order to be sent as a gift, there will be no documentation included with the shipment. If you would like a gift note to be included, that can be accommodated by using the "gift or special notes" text box during the check-out process.


Can you hold the shipment till a specific date? (If so, for how long?)
Yes, you can input a shipping date in the Shipping Instructions box during the check-out process and we can hold your order up to 30-days. Because we operate in such a high volume, space in our warehouse is very limited. 


Can I hold wine without payment?
Unfortunately no, all wine orders must be processed and billed the day they are placed in order to remove the items from our inventory.


Do you have retail stores that I could visit in my state? If so, what are the store hours of operation and what is the location?
Yes, currently we only have one physical retail store in New Rochelle, NY, Address:
 
Wine & Spirits Discount Warehouse, 
8 Joyce Road, New Rochelle,
 NY 10801

Hours of operations: 
Monday - Thursday: 10:00AM- 9:00PM. 
Friday: 10am-10pm, 
Saturday: 9:00AM- 10:00PM 
Sunday: 12:00PM - 9:00PM

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Are prices on the website the same as in the store?
Yes and no, we give the same low prices to all our customers whether it is in the store or on GetWineOnline.com. The only exception for this policy would be few "Web Only" items on the website and “Cash Only” items at the store. Our "Web Only" items are priced to be competitive nationwide and have to be ordered online to be purchased at advertised price. “Cash Only” store items are subject to 4% credit card company surcharge at the website.


If an item is on your website, can I just come to the store and buy it?
Currently we stock over 14,000+ wines & spirits in our warehouses. Unfortunately, due to the space constraints, we do not stock all inventory in our stores. However, you will find over 5,000 wines & spirits from all over the world in our store.


What is required in order for me to pick up my order at your store?
You must bring a valid photo identification card and a print out of the order confirmation for the order that you are picking up.


Does an item being on the website guarantee the quantity that I am requesting on my order?
When you see an item on the website, that does not guarantee that we have, for example, 20 cases in stock. If we have one bottle on the shelf in our store, that item will show as being in stock. Should you order 12 bottles of something that we only have 4 bottles of on hand, we will notify you if we face insufficient inventory to fulfill your order.

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Do I have to buy a full case, or can I order any amount of bottles?
Most of the items can be purchased at any quantity, no limitations. However, some items are marked as "Case Only". Those are the items that are sold by full case. To take advantage of maximum savings, we encourage our customers to purchase a full case.


What type of payment do you accept?
Currently, we only accept major credit cards: Visa, Master Card, AMEX, Discover. 


My credit card keeps declining, what can be the problem?
There can only be 3 reasons for this - 1)The billing address could be wrong. Confirm that your billing address has correctly been inputted into the billing info page. Wherever your credit card statement gets mailed (business or residential) is typically your billing address. 2) The credit card company recently put a fraud detection security on the card. In that case, please call your credit card company directly to clear the hold. 3) The credit card has reached its credit limit.

Please note: Do not try to use the same credit card more than three times; otherwise the system will consider that to be a security threat and block you from placing any orders for a 24 hour period.

If you believe none of the above conditions are true in your case and you still could not place your order, our customer care professionals might be able to solve this issue for you. Please call for assistance our customer care department at 1 (800) 518-0899.

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Will I get charged tax on my order?
If the order is shipping outside of New York or Connecticut, there is NO tax.  If the order is shipping within New York, a sales tax of 8.375% is applied to your order automatically. For Connecticut, the sales tax is 6.35%. 

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